Field Support Representative

Location: Madison, WI

Department: Deployments

Type: Full Time

Min. Experience: Entry Level

Does finding solutions to unique and novel problems and working with a collaborative, multidisciplinary, caring team excite you? Do you love fast-paced, flexible, and fun environments?


If so, we have a career for you!


Working as Understory's Field Representative, you will ensure our weather station networks are running at peak performance by facilitating stations swaps when necessary, building strong relationships with potential and current landlords that host our stations, tracking station-related assets, and performing minor unit maintenance. While you rock this role, you will work alongside a team that delivers disruptive products that bring together custom built hardware, unique data analytics, and user-friendly cloud platforms.

Your main role responsibilities will include:

  • Traveling to site locations across the US and performing or facilitating the installation of weather stations
  • Completing basic electrical and mechanical maintenance
  • Evaluating and making recommendations for process and product improvements
  • Assisting with lab and field tests 


If you enjoy working in a casual and highly collaborative organization that brings the most advanced weather data and technology to the market, you're a great fit for our team!


You're exactly what we're looking for if you:

  • Enjoy working with your hands and thinking on your feet
  • Have a mechanical aptitude
  • Are an excellent communicator with strong attention to detail
  • Are flexible, hardworking, and can work well under little to no supervision 
  • Can lift objects up to 75 pounds regularly and are comfortable with climbing ladders, bending, squatting, stooping, twisting, reaching, walking, standing, and working at heights and/or on irregular surfaces
  • Have your own reliable transportation, valid driver’s license, meet qualifications to be insured on company vehicles and able/willing to drive a company vehicle
  • Are comfortable with extensive travel, occasionally with short notice 


Compensation includes:

  • Base salary commensurate with experience
  • Full-time benefits
  • Position requires being based in Madison, WI; relocation not offered


Company details:

Understory detects rain, hail, wind, and other weather events where the risk to life and property is the greatest – directly at the earth’s surface. Understory's ground-truth detection provides weather data that leads the industry in resolution and fidelity, which has tremendous potential value and application throughout the country as $485 billion of the U.S. economy fluctuates with weather, touching industries such as insurance, agriculture, and broadcast.

Currently, Understory is an early-stage start-up consisting of eleven awesome team members and is venture backed. Our team works hard, but also makes time for team and family fun!


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